dc1111 Privacy Policy

1. Who We Are and How to Contact Us

dc1111 operates the online casino and sports betting platform accessible at dc1111.bet. dc1111 is the data controller responsible for the personal information collected through the Platform. If you have any questions about this Policy or about how your personal data is handled, please contact us at [email protected]. All privacy communications are handled in English and we aim to acknowledge receipt within 24 hours (Bangladesh Standard Time, UTC+6).

2. Information We Collect

dc1111 collects personal information in the following categories:

• Registration data: Full name, date of birth, email address, username, and password (stored in hashed form). This information is provided by you when you create an Account.
• Contact and location data: Your city or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet), phone number, and mailing address where required for KYC verification.
• Identity verification documents: Copies of government-issued photo ID (such as your National Identity Card), proof of address, and payment method ownership documents submitted during the KYC process.
• Financial data: Transaction history including deposit and withdrawal amounts, dates, and payment method references (bKash, Nagad, Rocket, Upay, bank account identifiers). dc1111 does not store full payment card numbers or full mobile banking PINs.
• Gaming activity data: Records of games played, bets placed, results, session durations, and bonus usage on the dc1111 platform.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, time zone, and referral URL collected automatically when you access the Platform.
• Communications data: Records of your correspondence with dc1111 support, including emails, chat transcripts, and complaint records.
• Responsible gaming data: Any deposit limits, cool-off periods, or self-exclusion requests you submit through the Platform's responsible gaming tools.

3. How We Use Your Information

dc1111 uses your personal data for the following purposes:

• Account creation and management: To register your Account, verify your identity and age (21+ requirement), and maintain accurate records of your player profile.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, Andar Bahar, slots, and crash games on the dc1111 platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and approved bank channels in Bangladeshi Taka, and to maintain accurate financial records of all transactions.
• Legal compliance: To comply with applicable anti-money-laundering (AML) obligations, age verification requirements, and any other legal or regulatory duties imposed on dc1111.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, and other security threats to the Platform and its players.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to enforce the responsible gaming tools you have activated on your Account.
• Customer support: To respond to your enquiries, investigate your complaints, and improve the quality of our support services.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform features, game selection, and user experience for Bangladesh players.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign updates (e.g., BPL promotions, Eid offers, Pohela Boishakh specials) where you have opted in to receive such communications. You may opt out at any time by contacting support.

4. Legal Basis for Processing

dc1111 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the dc1111 Terms & Conditions, including Account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML checks, age verification, and financial record-keeping obligations.
• Legitimate interests: Processing for fraud detection, platform security, and service improvement, where our legitimate interest in operating a safe and fair platform is not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

dc1111 does not sell your personal data. We may share your information with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and age-verification service providers used to confirm the identity and age of players during the verification process.
• Game content providers: Casino game studios and providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data (such as player session tokens) necessary to operate their games within the dc1111 platform. These providers do not receive your full registration or financial details.
• Fraud prevention and security providers: Third-party services that assist dc1111 in detecting and preventing fraudulent activity, account compromise, and platform abuse.
• Legal and regulatory authorities: Where required by applicable law, by a court order, or where dc1111 reasonably believes disclosure is necessary to protect the rights, property, or safety of dc1111, its players, or the public.

All third parties with whom dc1111 shares personal data are required to handle that data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond what is strictly necessary.

6. Cookies and Tracking Technologies

dc1111.bet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and gather anonymised analytics data. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function correctly. These cannot be disabled without impairing core site functionality such as login sessions and game loading.
• Analytics cookies: Collect anonymised data about how players navigate and use the Platform. This data is used in aggregate to improve site performance and user experience.
• Preference cookies: Store your language, display, and notification preferences so that they are remembered between sessions.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of dc1111.bet from functioning correctly.

7. Data Retention

dc1111 retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account registration and identity verification data is retained for the duration of your Account and for a minimum of five years following Account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support correspondence is retained for two years from the date of the last interaction.
• Gaming activity data is retained for the duration of your Account and for up to two years following Account closure.
• Marketing consent records are retained for as long as your consent remains active and for one year following any withdrawal of consent.

Once the applicable retention period has expired, your personal data will be securely deleted or irreversibly anonymised.

8. Data Security

dc1111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords, restricted internal access controls, regular security reviews, and the use of independently certified RNG technology for game outcomes. While dc1111 takes all reasonable steps to protect your information, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your Account credentials.

9. Children and Minors

dc1111 is strictly an adults-only platform. We do not knowingly collect personal information from any individual under the age of 21. If dc1111 becomes aware that personal data has been collected from a person under the age of 21, that Account will be immediately closed, all associated data will be deleted, and any balance or winnings will be voided. If you believe that a minor has registered on dc1111.bet, please notify us immediately at [email protected].

10. Links to Third-Party Services

The dc1111 Platform may reference or integrate with third-party payment services (such as bKash and Nagad). This Privacy Policy applies solely to data processed by dc1111 through dc1111.bet. dc1111 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your dc1111 Account.

11. Changes to This Policy

dc1111 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will update the "Last updated" date at the top of this Policy and, where appropriate, notify registered players by email. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed about how dc1111 protects your information.

12. How to Exercise Your Rights or Make a Complaint

To exercise any of the data rights described in this Policy, or to raise a concern about how dc1111 has handled your personal data, please contact our support team in English at [email protected]. Please include your registered username and a clear description of your request or concern. dc1111 aims to acknowledge all data rights requests within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days. For complex requests, we will notify you if additional time is required.